Returns & Exchanges
HANNA543 products are made to order and are manufactured to suit the customer, so exchanges/refunds are not possible.
Due to the nature of jewelry products, once they are sold, their value decreases and it is impossible to check whether they have been worn.
Exchanges/refunds are not possible due to simple change of mind (size, color, length, doesn't match, don't like it, feels different from what you thought, etc.).
However, exchanges due to a mistake in size selection or defective products are possible.
Customers are responsible for returning and shipping costs for size exchanges.
(Due to the handmade nature, fine scratches, solder marks, oil painting marks, etc. can be corrected by hand,
(Excluding cases where the color, pattern, shape, cracks, etc. of natural materials are different)
Requests for exchanges and refunds can be submitted through the bulletin board or customer center within 7 business days of receiving the product, and the product must be returned within 10 days.
After submitting an exchange & refund application, if the product is not collected within 7 days (including weekends and public holidays), the application will be cancelled.
In case of exchange/refund due to customer's simple change of mind, round-trip shipping fee will be charged.
※ If you exchange or return an item due to a simple change of mind, shipping costs will be charged.
(Including color exchange, size exchange, etc.)
AS/Exchange/Return Address
Hanna543, 1st floor, 49 Nonhyeon-ro 153-gil, Gangnam-gu, Seoul
010-9779-8950
We will contact you individually after inspecting the product.
※ When sending, please write your name and contact information and enclose it in the delivery box.